Washing machine troubleshooting

Washing machine troubleshooting

 

If you're having difficulty with your washing machine or dryer then it's important to follow the troubleshooting tips below before reporting a fault. If you report a fault and we have to send a contractor out and the issue is a user error you may be charged for the call out.

 
Problem What to check…
The machine doesn’t start
  • Is the door closed properly?
  • Is the machine plugged into the power socket?
  • Is the power socket switched on?
  • Is the selector dial for the programme correctly set?
  • Has the ON/OFF button been pressed properly?
There is water on the floor
  • Has too much detergent or unsuitable detergent been used?
  • Has the door been closed fully? Items of clothing stuck in the door may cause the seal to leak
  • Is the soap drawer blocked? Has this been cleaned out recently?
  • Check whether there are any leaks from one of the inlet hose(s) fittings – if there are give us a call and one of our engineers will pop in and sort for you
Unsatisfactory washing results
  • Have you treated stubborn stains prior to washing?
  • Have you used the correct wash programme, please check your instructions for your machine
  • Is there too much laundry in the machine?
  • Are you using enough detergent and the correct type?
The door won’t open
  • Has the wash cycle finished? If a cycle hasn’t finish the door lock will not open
The machine does not dry clothes properly
  • Has the correct drying time been set?
  • Is the machine overloaded? About ½ a load should be put into the machine for
  • Is the filter blocked? There will be water left in the drum – please see handy hint below for emptying this!

 

On the front of your machine there should be access to your filter (like the one to the left), this is the filter.

Place a container under the filter to catch any spillage and remove the filter. Run this under the tap to remove any blockages and refit.

Clearing your filter

On the front of your machine there should be access to your filter (like the one to the left), this is the filter.

Place a container under the filter to catch any spillage and remove the filter. Run this under the tap to remove any blockages and refit.

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