Our Maintenance Procedure

To report maintenance visit https://student-haus.fixflo.com 


Category Criteria Next Steps
Emergency Repairs Any defect resulting in any one of the following:
  1. Risk of danger to the health, safety and security of a tenant at the property; or
  2. A defect that affects the structure of the property.


Make safe as soon as practically possible and normally within 24 hours of notification.
Urgent Repairs A defect that relates to any of the following and makes the property uninhabitable:
  1. the exterior of the property; 
  2. the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or
  3. heating or hot water.
Where possible these issues will be dealt with in 5 working days of notification.
Non Urgent Repairs Any other defect. Will be dealt with as soon as is reasonably practicable and within 31 working days of notification.


Have more questions? Submit a request


Please sign in to leave a comment.