Repairs & Maintenance

If there is a repair required to the property, it is important that you inform us by raising a ticket on our Online Maintenance Reporting System that can be accessed through our website. 

It is a condition of your tenancy agreement to inform us of maintenance and failure may mean that you are held partially responsible should the delay result in added deterioration or damage. 

Once you have informed Student Haus of any repairs, faults or problems we will contact your landlord and act upon their instructions. 



What happens next?

Step 1 - We will investigate the request in your report

Step 2 - If it falls under your landlord's responsibility to resolve the request included in the report, we will review the initial categorisation by reference to the criteria below

Step 3 - We will endeavour to remedy the issue in line with the time frames as per our maintenance procedure.



Instruction of remedial works may be subject to approval by your landlord and the availability of qualified contractors.


CategoryCriteriaNext Steps
Emergency Repairs Any defect resulting in any one of the following:
  1. Risk of danger to the health, safety and security of a tenant at the property; or
  2. A defect that affects the structure of the property.
Make safe as soon as practically possible and normally within 24 hours of notification.
Urgent Repairs A defect that relates to any of the following and makes the property uninhabitable:
  1. the exterior of the property; 
  2. the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or
  3. heating or hot water.
Where possible these issues will be dealt with in 5 working days of notification.
Non Urgent Repairs Any other defect. Will be dealt with as soon as is reasonably practicable and within 31 working days of notification.


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